Appointment Reservation and Cancellation Policy Agreement
We strive to give our patients excellent dental care. All appointments are exclusively reserved and time is specifically set aside with our dentist. To allow equal opportunity for all patients, we encourage patients to only make appointments that they know they will keep.
When booking an appointment at Delight Dental Spa, a non-refundable deposit is required to secure your booking. If you have more than one booking, this deposit will be kept until the end of the last booking. This deposit will be credited towards the fees billable at your last appointment. The remaining outstanding fee will be charged on the day of treatment.
Cancellation or rescheduling of an appointment must be made two full working days in advance of the appointment time and messages left on weekends or public holidays will only be regarded as lodged the morning of the next business day.
Where late cancellations or appointment changes are notified (including failing to attend without notification) with less than 2 working days notice being given, we reserve the right to retain your deposit, which will then be charged as a cancellation fee, therefore no longer held as a deposit in your file.
Certain appointment types will attract their own cancellation policy. (e.g. Long appointments for cosmetic treatment) and you would be notified of this in advance.
Unfortunately no exceptions can be made for illness or personal circumstances.
Notification will only be accepted by calling 02 9167 3973.
We are unable to accept notifications made by SMS or email.